FAQs

FAQs

COVID-19 - NEW RACE DATE

Will this event been cancelled due to Coronavirus?

The news you’ve all been waiting for!

With the easing of restrictions around events, we are excited to announce the 2020 Jetty 2 Jetty Fun Run will now be held on Sunday October 4!

Read the full statement here - https://www.j2j.com.au/event-update

Do I need to re-register for the new date?

If you registered at the start of the year and are happy to race on the new date then you don't need to lift a finger.

Your registration will automatically be transferred to October 4. Your race brief with all the details on race day will be sent closer to the date.

Please note: You will be required to sign an updated waiver which will include COVID-safe details. This will be emailed to you at a later date.

The new date doesn't suit me, how do I get a refund?

If you would like to refund your registration please contact us by Sunday 26th July, 2020. No fees, will be charged if you contact us by this date, however after this date the standard refund policy will kick back in. Please email info@j2j.com.au to discuss your refund with our Race Director.

The new date doesn't suit me, can I transfer to next year?

Unfortunately, we are unable to transfer any registrations to next year, if you are unable to attend please email info@j2j.com.au to discuss your refund with our Race Director.

I've registered but I haven't selected my wave time - How do I select my starting time?

As part of our COVID Safe plan, we are required to have all participants starting in waves. All participants will be required to select their preferred wave start before collecting their race pack. We have made the process easy with step by step instructions below on how to select your waves here.

Once a wave has reached capacity, it will no longer be available, get in early to get the wave that best suits your abilities. Think you've got what it takes to be in the Elite wave, send the J2J Team an email at info@j2j.com.au with your Full name, Registration number, Registered race distance and proof of a run in the last 12 months? (ie previous race time).

I'm having trouble signing my waiver for the race?

We are currently experiencing some technical issues with the Active registration software relating to the signing of the waiver and selection of waver start time. We apologise if you are experiencing issues. We are currently working with Active to resolve this issue as quickly as we can and will notify participants once we have further information on how to proceed.

Please note, we are experiencing a high volume of enquiries in relation to this issue to info@j2j.com.au. We apologies for any delay in response and will endeavor to get back to everyone as soon as possible.

Registration and Transfers

How much is registration?

Entry fee rates are calculated on the registration date, race event and age.

The entry fees are available in each race distance:

Half Marathon

10km Fun Run/Walk

5km Fun Run/Walk

3km Fun Run/Walk

What is included in my registration fee?

Due to COVID-19 health and safety restrictions we have had to make some changes to the race. Unfortunately, we are unable to provide any merchandise this year. Included in your registration fee is a race bib, and Electronic certificate.

Can a friend or relative enter me on my behalf?

Other people can register you on your behalf. Each individual will however be required to electronically sign a waiver. You will receive an email to the address which was entered at the time of entry with the link to the waiver which must be signed electronically.

Can I transfer my registration to another person?

Yes. If you would like to transfer your race registration to another person for the 2020 Jetty 2 Jetty Fun Run, this can be completed by contacting our Registrations Director at info@j2j.com.au.

In your email please list your full name and the race you are currently registered for, the full name of the person you wish to transfer your entry to and their email address. Once received, your registration will then be cancelled and you will be sent a unique code to the value of the entry fee you paid.

You can then pass this discount on to the person you are transferring your registration to. If there is any difference in the fees between those at the time of the new entry and the discount code value, this will have to be paid by the new entrant.

For example, if you paid $50 for your entry, you will be issued with a unique discount code for $50 which you pass on to your friend. They then go online to enter as normal and at the check out, input the discount. If the entry fee for the race is now $70, they will be required to pay the difference of $20.

Only one transfer per original entry is permitted. All transfers are strictly subject to availability and must be processed before 3pm Wednesday 30th August . If a race sells out between the time of issuing the discount and the new person entering, they will have to choose another race distance to enter.

NO RACE DAY TRANSFERS.

Can I transfer to another race?

Yes. If you would like to transfer to a different distance for the 2020 Jetty 2 Jetty Fun Run, this can be completed by contacting our Registrations Director at info@j2j.com.au. Please include in this email your full name and which race you would like to transfer to.

If you are transferring up in distance, please include in the email your permission to charge the credit card and the CVV number on your credit card (3 digit number on the back of the card) used in your original registration for the difference in fee between the original entry fee and the current cost of the relevant race. If you are transferring down in distance, there are no refunds for the changes.

Only one transfer per original entry is permitted.

Transfers to other distances are subject to availability in the selected race and must be processed before 3pm Wednesday 30th August.

NO RACE DAY TRANSFERS

Do I receive a confirmation email?

Yes, you will receive an automated confirmation of your entry upon successfully registering. You will then receive another confirmation email within race week detailing your race number for the event and the important race briefing for your event.

I haven’t received a confirmation email, what do I do?

You may have entered your email incorrectly or the automated confirmation may have been filtered to your junk mail. Please email info@j2j.com.au requesting for another confirmation email to be sent to you. When collecting your race pack, please bring with you your personal identification so we can issue you with your race pack.

Can young children run/walk for free??

Children 3 years and under, being pushed in a pram and accompanied by a registered adult do not need to register to participate in the Jetty 2 Jetty Fun Run. However, registrants with prams must start at the very back of the running field.

Any child participating in the Jetty 2 Jetty by either walking or running must be registered in the event to participate.

Race Packs

Can I collect a race pack for another person?

Yes, you may collect a race pack for another person but you must present their confirmation email at time of collection.

Will my race pack be mailed to me?

No, you must collect your race pack during the designated race pack collection times. Collection times and pick up location can be found here.

You can collect your pack on race day (this is not recommended) but must be collected at least 15 minutes before your event.

Race Day

What parking is available on race day?

Limited parking is available at Pelican Park, Clontarf. Additionally, limited street parking is available close to the race precinct, but please be aware of parking signs as traffic police will be issuing tickets for any infringements.

When do the races start and when should I be there?

It is recommended that you arrive at least 60 minutes prior to your event.

You can find the race start times under each of the race pages here.

Where do I leave my belongings?

Entrants will be able to leave their personal items in the “baggage tent” while participating in an event. We recommend that you leave all valuables at home. Items are left in the Baggage Tent at your own risk. J2J does not take any responsibility for any items.

What hydration is available on the course?

Endura and water will be available on course.

Can I run with a pram?

Prams are permitted in all events except the Half Marathon. Prams must start at the back of the race to ensure everyone’s safety.

Can I run with headphones?

Although we do not recommend running with headphones, we do allow the use of these whilst participating. If you choose to wear headphones, please ensure the volume is at a reasonable level so that you are able to hear instruction from course officials. Failure to follow instruction on course will result in automatic disqualification.

Are there cut off times?

Yes, there are cut off times for all distances, click on the race distance to find out the cut off time:

Half Marathon

10km Fun Run/Walk

5km Fun Run/Walk

3km Fun Run/Walk

Can I walk?

Yes, you are welcome to walk however please note that there are cut off times for each event.

Find the cut off times in the race pages below:

Half Marathon

10km Fun Run/Walk

5km Fun Run/Walk

3km Fun Run/Walk

Are there any road closures in the area?

On Sunday 4th October 2020 road closures will be in place from 4am up to and including 11am. This is to cater for the annual Jetty 2 Jetty Fun Run. The road closures are as follows:

Hornibrook Esplanade
Full closure on the western lane from Oxley Avenue to the Visitor Information Centre (VIC) at Pelican Park. The Eastbound lane remain open, with detours are in place

Hornibrook Esplanade
Full closure in both directions from Victoria Avenue to Oxley Avenue

Oxley Avenue
Between Alfred Street and Woody Point Jetty

Woodcliffe Crescent (entire length)
Gayundah Esplanade (entire length)
Whytcliffe Parade (entire length)
Margate Parade (entire length)

Traffic control & Police will be in place to enforce closures.

Photography

Is there event photography?

Event photography will be provided by Post Race Photography and available for purchase online after the race. All purchases will support the nominated Charity.

Weather

What happens if there is a storm?

In the event of a storm, or inclement weather, the J2J will be cancelled to ensure the safety of all participants. Please visit our refund policy in the unlikely event that the J2J is cancelled

Refunds

Can I get a refund?

Refunds will be permitted only until 30th August and will incur a $10 admin fee per registration, please email the Race Director at info@j2j.com.au to discuss.

After 30th August no refunds will be permitted, however if you took out Active Refund Insurance at the time of purchase you may be able to make a claim. To lodge a claim you will need to contact Active directly. Lodge a claim here.

If you're unsure if you took out Active Refund Insurance, please contact Active to find out.

Electronic Timing

Does J2J use electronic timing?

J2J utilises electronic timing chips which are affixed to your race number. Your personal race time (or net time) will be recorded as you cross the timing mats on the start line and will finish when you cross the finish line mats at the end. Your official time for age category placing is based on your gun time and does not take into account your net time.

Check the last three years of electronic time records.

Prize Money

Is there prize money?

Cash prizes are offered to the first three finishing male and female in the Half Marathon and 10km. The prize money for each race can be found on the race pages.

Half Marathon

10km Run/Walk

Rebel Sport Voucher competition

What are the terms and conditions for Rebel Sport voucher competition?

Register before midnight on the 2nd October 2020 to go into the draw to win either a $1000 Rebel Sports voucher for Teams or $250 Rebel Sport voucher for individuals.

Terms & Conditions for Teams

Terms & Conditions for Individuals

Runners Starter Pack competition

What are the terms and conditions for Runners Starter Pack competition?

Register in the Stockland Newport 5km OR the Sesame Lane 3km before midnight on the 3rd October 2020 to go into the draw to win a Runners Starter Pack.

Terms & Conditions